What if a base station doesn't turn on?
If the base station is plugged into a working outlet (and the power cable isn’t damaged) but still isn’t turning on, try restarting the base station. To do that, Turn over the base station and unscrew the battery cover using a screwdriver. Remove the batteries from the base station and wait a minute or two before reinserting them.
How do you reinstall a base station?
To do this, Unplug your base station from the powered socket. Open the battery door using a Phillips screwdriver. Remove the batteries. Wait for 30 to 45 seconds. Reinsert the batteries and put the battery door back in place. Plug the base station back into the power socket and wait for it to come up.
Why is my base station not charging?
Your base station cable is damaged. A less likely but still possible reason is that the base station’s charging cable is damaged. Check for any breakage, cuts, or burns in the cable. If your cable looks damaged, this may be the reason the batteries aren’t charging. The batteries are bad.
How do I fix a faulty battery?
To do that, Turn over the base station and unscrew the battery cover using a screwdriver. Remove the batteries from the base station and wait a minute or two before reinserting them. Wait for the device to power up. This should typically fix the issue if it doesn’t, move to the next step.
Why is my SimpliSafe base station not charging?
If you are having issues charging your SimpliSafe Base Station’s batteries, below are a few possible causes: You may be using the wrong type of batteries. SimpliSafe Base Stations use Nickel Metal Hydride (NiMH) rechargeable batteries, hence why the base stations can be recharged. If you use the wrong batteries, your base station might not charge.
Why does my base station keep announcing 'alarm off'?
If your base station keeps announcing “Alarm Off”, check to ensure your Key Fob isn’t being pressed (if you have one). Your SimpliSafe Key Fob can arm/disarm your alarm system with the press of a button. If the Key Fob is pressed (knowingly or unknowingly), this could cause an “Alarm Off” announcement.
Base batteries not charging | SimpliSafe Support
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Base batteries not charging | SimpliSafe Support Home
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